Refund and Exchange Policy
To give you the peace of mind, we offer you 30 days guaranteed free-returns policy, subject to meeting the terms and conditions in this section.
- United Designers will accept the exchange of unworn, unwashed merchandise in their original packaging and with the tags and labels attached within 30 days of the original purchase.
- Exchanges must be accompanied by an original receipt or other proof of purchase.
- We will not accept exchange of items on sale.
- Return is compensated by a store credit for exact value of initial purchase.
- To complete your return, you must provide a receipt or proof of purchase
- Compensation will be made with store credit for the exact value of the initial purchase and will be valid for 3 months from the date of purchase
- Items not covered in the policy are evening wear, custom designed clothing altered items, and accessories.
We understand there are some instances where you will require a refund. Our refund policy follows a detailed process that is subject to prior approval.
- Once your return is received and inspected, we will send you a notification Email with an approval or rejection of your refund.
- If your refund is approved, we will process it, and you will be given a credit note, within a certain amount of days.
- Refunds will be done through the original mode of payment
You may cancel your order within 24 hours of your purchase. Refunds will be made to the payment solution used initially. Refund transfer might take up to 45 days to be completed.
Late or missing refunds
If you did not receive your refund within 45 days, we recommend that you follow up with all involved parties.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank to check for processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be exchanged and returned unfortunately, sale items cannot be refunded.
We will help you replace items that are defective or damaged. If you need to exchange you purchase for the same item, send us an email at email@example.com.
Item marked as a gift and shipped directly to you, can be returned for a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to United Designers, Mirdif City Centre, Dubai DU, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over AED1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.